The rise of clanker customers
- Business Insider
Companies made customer service a bot-filled nightmare. Average people are getting revenge.
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Articles
What Lenders Really Look for When They Evaluate Your Business (It’s More Than You Think)
- Entrepreneur Magazine
Financial performance matters, but lenders are also weighing something the numbers don't capture.
We’re All AI Investors Now
- Bloomberg
Like it or not, we are all betting on AI taking over the economy.
How Domino’s 20-Year-Old Pizza Tracker Shaped Nearly Every Delivery App You Use Today
- Entrepreneur Magazine
Twenty years ago, a Domino's IT guy built the Domino's Pizza Tracker. Today, it's why your Uber and DoorDash look the way they do.
The O-Ring Risk to the Global Economy: John Authers
- Bloomberg
A leading economist sees a useful lesson in the Challenger disaster: complex systems are only as strong as their weakest links—and spotting those vulnerabilities early can help prevent bigger problems later.